Refund policy

RETURNS & EXCHANGES

We want you to love your You’re Welcome Collective order. Returns or size exchanges may be requested within 14 days of delivery.

Items must be unworn, unwashed, unused, and in original condition. Items that show signs of wear, washing, damage, stains, odors, or other use will not be accepted.

SIZE EXCHANGES

Need a different size? Contact us within 14 days of delivery. Size exchanges are subject to availability. Because our pieces are produced in limited quantities, we cannot guarantee that your requested replacement size will be available.

Customers are responsible for return shipping costs for size exchanges. We will cover shipping for the replacement item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@yourewelcomecollective.net within 14 days of delivery. Include your order number and clear photos of the item and issue. We’ll make it right with a replacement or refund when appropriate.

You’re Welcome Collective will cover applicable return and replacement shipping costs for damaged, defective, or incorrect items.

CANCELLATIONS

Because orders move into production quickly, cancellations are not guaranteed. If you need to request a cancellation, contact us as soon as possible. Once production has begun, the order cannot be canceled.

REFUNDS

Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect. Processing times may vary depending on your bank or payment provider.

Questions about an order? Contact us at hello@yourewelcomecollective.net.